AI Support Desk

We serve as an internal support desk for generative AI usage, offering support via chat and online consultations while assisting in knowledge management for recurring inquiries.

Phase:

Implementation
Adoption, Integration, and Utilization

Issues in Support Response

Issue 01 Operational Overload from Rising Inquiries

A variety of internal inquiries and information-sharing requests are increasingly being funneled to AI promotion leads, putting a strain on their primary responsibilities.
Issue 02 Lack of Casual Support Channels

Employees have no accessible forum to ask questions about AI usage, which hinders broader adoption across the company.
Issue 03 Fragmented AI Know-How

Practical insights and usage tips remain siloed within specific individuals or teams, preventing organization-wide adoption and standardization.

Features

Features 1

Centralized Inquiry Handling

Inquiries are responded to by experienced operators with a track record of providing support for over 750 companies.
Features 2

Enhanced Individual Consultation Support

We facilitate resolution of questions through chat and online meetings.
Features 3

Knowledge Sharing and Standardization Support

We organize and accumulate inquiry responses to build a Q&A knowledge base.

Support Process

step 1

Establishment of a Support Desk Function

Establish a dedicated external consultation desk to promote the utilization of generative AI.
step 2

Implementation of Inquiry Handling and Record Management

Design a system that balances the quality of individual support with history management.
step 3

Promotion of the Accumulation and Sharing of Case Knowledge

Organize inquiry responses into a Q&A knowledge base for company-wide sharing.